Author: Shubham Singh Panwar and Ashish Singh Chauhan
What is Zendesk?
Zendesk is a SAAS Product that is used for Customer Support, Sales, and Communications. In this blog, we are going to use Zendesk ticket-creating service.
Prerequisites for Integration in Mule
- Zendesk Active account. Zendesk also provides a free trial of 14 days (https://www.zendesk.com/in/register/)
- You must have all the credentials required for making the connection.
The credentials are – username, password, base URI and API version.
Steps For Integration In Mule
Step 1 – Create a demo project in Anypoint Studio
Go to Mule Palette → Search in exchange → Zendesk connector → Finish.
Step 2 – Create a configuration for the Zendesk connector in global elements
Note – For this demo, we are going to use connection type as basic authentication. You will get 2 more types of connection also.
Username – your email address which is used to create a Zendesk account
Password – your Zendesk account password
Base URI – replace {subdomain} with the name mentioned in the URL bar of the Zendesk dashboard
API version – v2
When you test the connection the first time it will fail like this →
For successful connection ->
Go to settings → Admin center → Apps and integrations → In the left corner select “zendesk api” → agree to the terms → get started → settings → password access → enable.
Do the test connection now and you will see a successful connection.
Step 3 →
a) Create a flow in MuleSoft. Add HTTP listener
Then in the transform message, add the following body for creating a ticket →
%dw 2.0
output application/json
---
{
"ticket": {
"subject": "Creating First Ticket in zendesk",
"comment": {
"body": "Hi Creating this ticket for Mulesoft demo application"
}
}
}b) Add create ticket connector in flow and pass the payload set in Step 3.a in the payload section.
c) Hit the request from the postman and you will get a 200 success status code along with ticket details as a response.
Finally, go to Zendesk → Dashboard and you will see your ticket created with “Open” status.
References
- Zendesk API Docs →
https://developer.zendesk.com/api-reference/ticketing/introduction/
- Zendesk Developer Docs →
https://developer.zendesk.com/documentation